Answers to

Frequently Asked Questions

Where are we located?

Our USA offices and warehouse are located in Florida, you can easily find us.

You are more than welcome to walk around and see a demonstration of any of our cutting or laser engraving systems, Check our full line up

What advantage or value does BüchiCNC offer compared to other laser machinery companies?

BüchiCNC prides itself on designing and building quality laser systems that meet the demands of business professionals, at prices that even a small entrepreneur can afford. Using manufacturers of quality components from around the world BüchiCNC has developed a truly industrial level system providing years of trouble-free operation.

Like a new desktop computer, internal electronics is an industry standard, allowing you to exchange, update and find appropriate replacement parts of high quality. Of course, BüchiCNC maintains a large inventory of parts for all our systems, guaranteeing minimal downtime in case something goes wrong. From this you can be sure, your BüchiCNC system will never be stopped because you do not get a piece or that there is no stock left. You can see all the accessories that we normally have.

As far as our process is concerned, we design our own laser machines at home and then select proven laser components for manufacturing and assembly.

After a careful QA process to each machine, we proudly offer the 100% guarantee – and our comments speak for us, check our qualifications. While we strive to keep our laser machines affordable, we do it without sacrificing quality or functionality.

We are not interested in promoting “functional", low quality laser machines that force you to create a solution at home to get you up and running. We are setting a standard that we are proud of and one that you will appreciate and depend on for years to come.

How much money can I make with a laser engraving and cutting machine?

That depends on what product or service and how well it can be marketed, of course. But, we have customers who use one or more of our laser machines to create anything from signals to laser engraving services to all kinds of custom items or textile cutting, cuts for advertising and even laser cutting of stainless steel parts.

Our laser machines have proven to be reliable both for prototypes and for demanding production environments for the purpose of earning money.

What applications or types of materials can your CO2 or fiber lasers cut, mark or burn?

The wavelength of the laser beam by CO2 makes our industrial laser cutters with Co2 tube ideal for all kinds of organic materials such as wood, acrylic, leather, plastics, fabrics, etc.

The wavelength of the CO2 laser is not efficient in metal cutting, so we offer a line of optical fiber laser cutting and marking machines.

However, metals that have been coated with laser engraving paste can be etched with CO2. For example, painted brass, anodized aluminum or any other treated metal are ideal for engraving with CO2 lasers.

Do you want to see what a laser can do? Check out our YOUTUBE CHANEL to see common CO2 and Fiber laser materials.

How accurate is a laser cutting machine?

The tolerances are +/- .279 mm (.011") across the entire work area.

How much time is needed to learn to understand and use the laser?

The good news is that even if you're not too technical, our start-up manuals, videos and telephone support can help you get your laser cutting machine set up and running in an hour. If you are a company or business and want to make sure that your operator can start working quickly you can opt for our support on the site. With Site Support, let's go and spend the necessary time teaching you or your operator the basics of how the laser cutter works, how you can efficiently execute the jobs and, finally, how to maintain the machine easily.

If you are already familiar with the use of standard graphic design software such as CorelDRAW or Adobe Illustrator, you can use it to design and then “print" your design to the laser. If you do not have any graphics software, do not worry you will not have to purchase any, since our laser comes with a separate software interface that many of our customers prefer to use.

In addition to everything you need to adjust, the laser power and speed settings, to the material you choose to use, we can provide you with a simple laser configuration reference guide for popular materials.

I like CO2 laser technology but I do not want to adapt to a new design interface or graphic software.

The good news is that if you already own and understand one of the most popular graphic programs such as CorelDraw, Illustrator or AutoCAD, you have already done the hard part. A BüchiCNC laser machine will act like any printer connected to your PC or laptop, instead of printing, cutting, engraving or both. However, if you are new to the Laser world and graphic programs, we include proprietary laser design software with your machine along with an easy-to-read guide so you can start cutting and engraving immediately.

Do you offer a guarantee?

BüchiCNC is confident that our laser systems will exceed your expectations. BüchiCNC's warranty and support provide the support you need to help you succeed.

How long can a laser cutting machine send me?

Once we receive the payment, we put your machine in the delivery queue, normally we can send your machine in 2 weeks or less. This is because we need time to assemble, test, and ensure the quality of your machine before shipping. Shipping times can be affected by the number of orders currently in the queue and / or any customized changes included in the machine.

I have other questions

You can contact us through our online contact form or through our telephone number (754) 707-4013